Resume
Experience
Core Support Technician
KnowBe4 — Clearwater, FL
July 2024 – Present
- Investigated complex multi-hop email delivery and mail flow issues across cloud and hybrid environments.
- Performed message trace analysis to identify security controls, filtering behavior, and delivery failures.
- Supported SSO, user provisioning, and product deployment across Entra ID, Active Directory, and Google Workspace.
- Analyzed issues using logs, traces, and network captures to determine root cause.
Freelance Web Developer
Parrish Design — Clearwater, FL
September 2022 – December 2025
- Designed and operated cloud-hosted web applications with secure authentication, authorization, and role-based access control.
- Built deployment pipelines and managed environment configuration and access permissions for production systems.
- Integrated third-party APIs while enforcing secure data access and authentication patterns.
Social Media Manager
Central Rock Gym — Tampa, FL
April 2023 – July 2024
- Analyzed engagement and conversion metrics to drive 70 percent follower growth and nearly triple monthly reach.
- Achieved the highest total number of new member sign-ups in 2023.
Education & Certifications
Bachelor's Degree in Cybersecurity
St. Petersburg College
January 2021 – December 2025
Focused on security fundamentals, networking, and systems administration, with active involvement in the TitanSec Cybersecurity Club.
Certifications
Skills
Awards
Highest Ticket Resolution Count
KnowBe4, 2025
Achieved the highest number of resolved support tickets company-wide for two consecutive months.
Customer Satisfaction Excellence
KnowBe4, 2025
Received over 200 positive customer reviews with a 100% positive satisfaction rating.
Top Member Sign-Ups
Central Rock Gym, 2023
Achieved the highest total number of new member sign-ups among all staff.
Want to see more detail? Check out my experience breakdown or get in touch.